Why Envera

Improve Patient Satisfaction

With the right combination of people and technology, Envera Health delivers custom engagement solutions that mirror care culture and function as an extension of your team.

Endear Patients To Your Organization 

In today’s competitive health market, providers must go above and beyond to ensure patient loyalty and retention— and the patient access experience has a critical role to play. Scheduling difficulties and negative administrative experiences can color the rest of the patient journey, delaying care and affecting health outcomes, while impacting the reputation of your brand. At Envera Health we know that you must make every interaction count. That’s why we position ourselves as a comprehensive engagement partner, building customized patient access solutions based on the unique needs of your practice and patient community.

A "People First" Approach 

Unlike traditional contact center models, we center our solutions around a people-first approach that emphasizes the importance of a compassionate human touch. We provide dedicated teams of Patient Access Coordinators (PACs) trained to adopt the workflows and values of your organization while extending care culture to the access experience in a way that inspires loyalty. We hand select PACs from a nationwide pool that exhibit personality traits conducive to a healthcare environment and structure quality control around doing what’s right for each individual patient instead of only focusing on 2-dimensional call metrics. This promotes a more personalized and caring approach to patient access that helps to maintain positive patient relationships for our partners and a higher rate of patient satisfaction overall.
pat sat - A _People First_ Approach

Improve Patient Outcomes

Our Patient Access Coordinator teams combined with our advanced workflows will ensure that your patients get the can when and where they need it, keep your patients happy and loyal.
Improve Patient Outcomes

Improve The On-site Experience

Reduce noise in your practices by having our Patient Access Coordinator manage your incoming call volume. This frees up your PSRs allowing them to focus on the patients that are in the practice.
Improve The On-site Experience

96% Average Satisfaction Score

Our Patient Access Coordinators boast a 96% satisfaction rating from our clients patients. Smart recruiting paired with rigorous training enables us to hit industry leading scores.
pat sat - 96_ Average Satisfaction Score

Scalable Growth

Pair operational efficiency, achieved by advanced workflow design with a superior patient experience led by our Patient Access Coordinator for scalable growth across your practices.
pat sat - Scalable Growth

Related Resources

Large Health System Phones In A Superior Patient Experience
Health System Phones In A Superior Patient Experience
Case Study

Large Health System Phones In A Superior Patient Experience

A health system faced reputational harm due to an uptick in patient complaints. Patient volumes were not reflective of market demand...

Care agents and satisfied patients are key to a successful healthcare experience
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Article

Care agents and satisfied patients are key to a successful healthcare experience

Article by Erinne Dyer
EVP, Growth, Envera Health

Although healthcare is the fifth largest industry in the United States, it ranks 25th and last for simplicity of experience...

A Mind For Care Culture
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Quick Read

A Mind For Care Culture

Choosing the right people for patient-facing positions is critically important. When patients contact your access center they are often already stressed and frustrated...

Interested In Learning More?

Envera Health's Patient Engagement Solutions can tackle a wide range of your pain points as it relates to patient access and patient experience. Explore other reasons why Envera Health can be the perfect partnership for you.