AI Automation Solution

Do More With Less

AI-powered automation is the key to transforming the Patient Access experience from the very first touch.

Our AI-driven solution streamlines patient interactions with a seamless, one-touch approach, improving operational efficiency, enhancing the patient experience, and increasing scheduling volumes—all while allowing your team to focus on more complex, high-touch needs.

 

 

Our AI Automation solution supports your team by automating routine tasks such as patient verification, schedule management, and general inquiries, allowing agents to focus on more complex, high-touch patient needs. This fully customizable solution improves efficiency while maintaining the quality of care unique to your practice. By integrating valuable data analytics, it processes patient interactions to reveal insights into sentiment, needs, and call center performance, empowering your practice to make data-driven decisions and enhance the overall patient experience.

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10%

Average volume executed without intervention

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24%

Average reduction in overall Handling Times

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15%

Average reduction in staffing necessary 

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Standard Features

Fully customized to the unique needs of your practice

Appointment Management

Appointment Management

Patient Verification

Patient Verification

Provider Messaging

Provider Messaging

General FAQ

General FAQ

Appointment Reminders

Appointment Reminders

RX Refill Requests

RX Refill Requests
Case Study

Explore Our AI Automation Success Stories

AI Picks Up Patient Verification Process
CS - AI Picks Up Verification Process Improving Handling Speeds (1)
Case Study

AI Picks Up Patient Verification Process

A western physician group was looking for solutions to improve the access and scheduling experience for patients without increasing FTE. Budget for call center staffing was exhausted at current levels but the existing call center was struggling to meet growing patient demand. As a consequence, service levels were suffering...

AI Syncs With Agents For Automated Call Resolution
updated metrics cs ai
Case Study

AI Syncs With Agents For Automated Call Resolution

A large  non-profit organization was experiencing growing dissatisfaction with the lengthy handling times in their patient access center. Faced with increasing pressure to improve call center performance and overall customer experience, they began searching for effective solutions that could enhance key call metrics, such as average handling time and first-call resolution rates... 

AI Technology Clears the Line on Staffing Needs
ai tech clears line-1
Case Study

AI Technology Clears the Line on Staffing Needs

A large southern non-profit organization was facing rising dissatisfaction with long handling times in their patient access center. Under increasing pressure to improve call center performance and enhance the overall patient experience, they began looking for solutions to boost key metrics like average handling time and first-call resolution rates...

Become What's Possible

A comprehensive engagement partner drives growth. On average, our Patient Access solution converts 28% of your monthly call volume into booked appointments and supports you by assisting that call volume management and supplementing your current resources. Learn more about how a comprehensive engagement partnership with Envera Health can help you better serve your patient population and meet your full market potential.