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Work Smarter, Not Harder: Strategies for Maximizing Resources to Meet Access Challenges
Check out our latest webinar with MedStar Health as we dive into their latest story on tackling todays access challenges.
Large Health System Phones In A Superior Patient Experience
A large health system faced reputational harm from the impact of patient complaints. They were experiencing an uptick in no-show appointments, patient volumes that did not reflect the current market demand, an a churn rate nearly double the national average. Additionally, precious time with...
Academic Non-Profit Medical Group Improves Patient Connection
A mid-Atlantic academic medical group was experiencing negative feedback about their patient access experience. Patients complained of difficulty scheduling appointments and unusually long hold times. Internal data was not reflecting...
Large Health System Hangs Up High Abandonment Rate
The unusually long call hold times were negatively impacting patient access for this large midwestern health system. With abandonment rates of more than 20%, individual officers were experiencing a high volume of no-shows, low scheduling rates, and negative feedback from...
Health System Picks Up Patient Access Experience
Meeting access needs for one growing eastern health system and its patient population, which spanned several states, had proved difficult to scale. There was a significant drop-off in the quality of the patient access experience reflected by...
Patient Access Solution Dials In Patient Data
A health system was experiencing a decline in patient satisfaction, alongside of diminished appointment bookings and an increase in no-shows. At the time of service, many patients would complain about...