A Superior Experience That Drives Growth
Your healthcare call center serves a variety of functions, from scheduling and the centralized management of patient data to care questions, outbound communications, prescription refills, and more. Envera’s customized solutions are built on teams of tech-enabled Patient Access Coordinators (PACs) who are supported by our proprietary CRM that works in tandem with your EMR to provide a global view of patient data. These insights allow for more comprehensive workflows that ensure PACs address all a patient’s needs, present or upcoming, on every call.
Benefits of First Call Resolution
- Reduces Transfers & Callbacks
- Improves Patient Engagement
- Lowers Costs Related to Call Volumes
- Provides a personalized patient experience
- Improves data quality
Patient Access Solution Dials in Patient Data
Case Study
Patient Access Solution Dials in Patient Data
A large health system was experiencing a decline in patient satisfaction along side diminished appointment bookings and an increase in no-shows. At the time of service many patients would complain about...
Patient Access Services
Solution Overview
Patient Access Services
Envera’s Patient Access Solution supports practices by assisting in the management of call volumes. Supplementing internal resources lightens the administrative load and enhances the ability to provide core services to patients...
The Weight of Access On the Patient Experience
Fast Facts
The Weight of Access On the Patient Experience
Most practices recognize that patients are spending less time with doctors and more time in the waiting room but many are surprised to learn that most of patient's time is actually spent with your patient access representatives...