The Envera Difference
We support our healthcare partners by assisting in the management of call volumes through a combination of people and technology. Unlike a traditional call center model, our people-first strategy is built around dedicated teams of Patient Access Coordinators (PACs) that provide a coordinated and consistent experience to patients. Acting as an extension of your internal team, Envera’s PACs lighten the administrative load and enhances your ability to provide core services to patients— while boosting scheduling volumes and positioning your organization for growth.
Envera's Reminders Program
- Utilizes Omnichannel Communication
- Lowers No-Show Rates
- Improves the on-site Patient Experience by freeing your PSRs
- Promotes Better Patient Outcomes
- Enables scalable growth through operational efficiency
- Is a complimentary part of any Envera solution
Large Health System Dials In The Patient Access Experience
Case Study
Large Health System Dials In The Patient Access Experience
The health system was beginning to experience reputational harm from negative patient sentiment due to a severely fractured patient access experience. Patients were regularly disrupting time with physicians to complain about difficulties during the patient access process...
The Impact of No-shows
Fast Facts
The Impact of No-shows
Patient no-shows have a huge impact on all aspects of healthcare operations from patient access and outcomes to provider utilization and revenue...
The Wild Card
White Paper
The Wild Card
This paper aims to identify the full impact of appointment no-shows and how to create strategies to combat them to the benefit of your patient population, operations, and the profitability of your organization...