Stabilize Hold Times for improving patient experience

Why Envera
Discover how Envera Health can help your organization

Improve Access

Staffing Support

Unified Front Door

Improve Patient Satisfaction

Minimize No-shows

Referral Coordination

Appointment Reminders

Appointment Scheduling

Patient Engagement

Healthcare Call Center Services

First Call Resolution

Stabilize Hold Times

Effortless Scalability

Reduce Practice Noise

Custom Outsource Services
Solutions
Our Solutions

Patient Access

Advanced call center services that help maximize your operational efficiency and improve access to deliver a superior patient experience.

Consumer Engagement

Optimize marketing efforts with a streamlined conversion strategy to unify your brand and connect marketing dollars to booked appointments.

Patient Activation

Drive patients back into your health system for routine appointments and ongoing health management to close gaps in care.

AI Automation

Streamline patient interactions with a seamless, one-touch approach, improving operational efficiency, enhancing the patient experience, and increasing scheduling volumes—with a fully customized AI Automation solution.

Quick Start Outreach

Our outreach suite offers providers a way to reach patients with a quick, painless and inexpensive solution package, that reaches the right patient for the right need at the right time.
Resources
Resource Library

Blog

Follow our blog to keep a pulse on the current needs of healthcare providers in the rapidly evolving patient access space.

Knowledge Center

Dig into our knowledge center, it's chock full of resources to provide you with insights on the patient access hurdles that healthcare providers are experiencing today.

Client Success Stories

Get inspired by our client's success stories, and see how a strategic partnership with Envera Health revolutionized their patient engagement capabilities.
Company
Company

About Us

We are a dedicated healthcare services company striving to transform the patient access and engagement space.

Join Our Team

Review our job postings, explore our benefits, get to know our team and dig into what to expect during the application process

Events

Check out our upcoming events to see if we will have an event near you!

News

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Contact Us

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Schedule a Consultation

Schedule a Consultation

Schedule A Consultation

No One Likes Hold Music

From delaying care to diminishing loyalty, scheduling difficulties and negative administrative experiences are harming your organization more than you think. “Waiting” remains a top complaint from patients in the office and their phone experience is no different. Envera Health has been in the industry long enough to know that long hold times lead to high abandonment rates, which means your patients are giving up— giving up on care and your organization to provide it.

Build Loyalty

A customized patient access solution from Envera can help stabilize your hold times. We support our healthcare partners by assisting in the management of call volumes through a combination of people and technology. Unlike a traditional call center vendor, we utilize an in-depth discovery process that seeks to understand internal processes, reveal areas for improvement, and assess patient access needs. Equipped with these insights, we provide you with a fully customized solution designed to fit into your existing processes, improve the patient experience, and evolve with the needs of your practice and patient community.

Build Loyalty

Engagement Solutions Overview

Solution Overview

Envera Health Optimization Partner

Tailored engagement solutions that provide the right combination of people and technology to improve patient access experience and ensure continuity in today's competitive market.

Large Health System Hands Up High Abandomnet Rate

Case Study

Large Health System Hangs Up High Abandonment Rate

Unusually long hold times were negatively impacting access for this large midwestern health system...

gettingstarted

White Paper

Getting Started

A comprehensive guide to finding and implementing contact center support, from engagement model option to technical requirements...