Quality Healthcare is a Team Effort

There’s no “I” in “Team” or “Healthcare.” Coincidence? We think not. The ability of an organization to function as an effective team is directly linked to patient outcomes. For example, a patient experiencing heart failure needs an extended health team with multiple healthcare professionals working together to prevent a heart attack. The team may look something like this:

• A Primary Care Physician is usually the first doctor a patient sees for their symptoms or a wellness check. They examine and treat patients with a wide range of conditions and refer those with serious ailments to a specialist or appropriate facility.
• The Cardiologist is a physician who specializes in taking care of the heart and blood vessels. This specialist examines patients to identify symptoms of heart disease using a variety of tests.
• Physician assistants, nurse practitioners, and registered nurses assist the cardiologist. It is their responsibility to manage the patient’s care and comfort at each stage of the procedure – from preparation to recovery.
• Pharmacists are a primary source of advice regarding the safe, appropriate, and cost-effective use of medications.
• Caregivers are family members, friends, or personal care assistants who help with physical activities, transportation, medication management, and provide emotional support.
• The Patient is the most important member of the healthcare team. It is the patient’s job to keep their health team aware of symptoms and changes in their condition. The patient is also expected to be an active participant and decision-maker regarding their care. The team should help empower the patient to feel a sense of control over their condition and be capable of maintaining their health.

The better the members of a healthcare team work together, the better they can provide the best quality patient care possible. According to recent Press Ganey research, patients who perceive that their care team is working together to meet their needs rate their experience of care higher than those who don’t. And, according to data from the Agency for Healthcare Research and Quality, providers who feel they are part of a highly effective care team are more engaged and experience more rewards from their work.

There’s more to a healthcare team than those actively participating in treatment…

It includes those indirectly involved in patient care as well, from the administrators who make financial decisions for your organization to the person on the phone who directs a patient’s call. Each member at each level has a critical role in patient outcomes. This is an important consideration for health systems considering employing third-party service providers.

At Envera we understand the important role of patient access for patient outcomes. That’s why we created an engagement partnership model that is more than a contact center service. Beginning with our proprietary discovery process, we study the organizations we intend to partner with to develop a custom solution based on their unique workflows and patient needs. Our solutions include training the right people to serve as Patient Access Coordinators so you get dedicated individuals who can extend the values of your organization and care culture. Our scalable, patient-centric approach positions us as an extension of your team able to evolve to better serve your patient population and the changing needs of your health system.

There’s no “I” in “Envera.” Contact us today to discover how we can become a valued member of your team.