MedStar Joins Envera Health For A Virtual Event On Access Challenges

Fri, Jul 22, '22

EVERYWHERE, USA, July 22, 2022— Today Ken D’Andrea, Vice President of Contact Center Operations at MedStar Health joined Envera Health’s Vice President and Chief Growth Officer, Erinne Dyer, for an hour-long deep dive into the access challenges faced by healthcare providers today. Gleaning insights from the partnership experience and progression of their internal call center operations, Ken and Erinne illustrate proven strategies for improving access and the patient experience despite industry challenges such as staffing and budget limitations in a post-Covid financial environment.

Discover how MedStar, a large mid-Atlantic health system comprised of more than 6000 physicians representing upwards of 200 specialty services, learned to allocate resources smarter, maximizing their internal capabilities and leveraging strategic partnerships to fill in the gaps to ensure the best possible ROI alongside a superior patient experience— with results like a 50% reduction in abandonment rates.

The webinar, Work Smarter, Not Harder: Strategies for Maximizing Resources to Meet Access Challenges, sponsored by HCIC, can be accessed free on their website.

Watch Webinar Now

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