There’s no “I” in “Team” or “Healthcare.” Coincidence? We think not. The ability of an organization to function as an effective team is directly linked to patient outcomes. For example, a patient experiencing heart failure needs an extended health team with multiple healthcare professionals working together to prevent a heart attack. The team may look something like this:
The better the members of a healthcare team work together, the better they can provide the best quality patient care possible. According to recent Press Ganey research, patients who perceive that their care team is working together to meet their needs rate their experience of care higher than those who don’t. And, according to data from the Agency for Healthcare Research and Quality, providers who feel they are part of a highly effective care team are more engaged and experience more rewards from their work.
There’s more to a healthcare team than those actively participating in treatment…
It includes those indirectly involved in patient care as well, from the administrators who make financial decisions for your organization to the person on the phone who directs a patient’s call. Each member at each level has a critical role in patient outcomes. This is an important consideration for health systems considering employing third-party service providers.
At Envera we understand the important role of patient access for patient outcomes. That’s why we created an engagement partnership model that is more than a contact center service. Beginning with our proprietary discovery process, we study the organizations we intend to partner with to develop a custom solution based on their unique workflows and patient needs. Our solutions include training the right people to serve as Patient Access Coordinators so you get dedicated individuals who can extend the values of your organization and care culture. Our scalable, patient-centric approach positions us as an extension of your team able to evolve to better serve your patient population and the changing needs of your health system.
There’s no “I” in “Envera.” Contact us today to discover how we can become a valued member of your team.