7 Advantage of partnering with a healthcare engagement center
In an age of instant gratification, consumers expect more convenience, access and ease from companies they do business with. Facing long hold times, limited office hours and no appointment availability, consumers go elsewhere for their...
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Work Harder, Not Smarter: Strategies for Maximizing Resources to Meet Access Challenges
Check out our latest webinar with MedStar Health as we dive into their latest success story on tackling todays access challenges.
Care agent and satisfied patients are key to a successful healthcare experience
Article by Erinne Dyer
EVP, Growth, Envera Health
Although healthcare is the fifth largest industry in the United States, it ranks 25th and last for simplicity of experience...
It's About the People
In today's market patients are healthcare consumers, who expect the same experience from their providers that they receive in other service-oriented exchanges. Healthcare interactions that don't meet expectations for ease of use and customer service result in a decline...
Call Center, Cost Center, or Revenue Center?
We often hear from our partner across the industry that they struggle with balancing today's demands of delivering healthcare. Between the technological, regulator and consumer...
Post-Covid Health System Priorities
Looking at key interactions at each step of a patient's lifecycle through a health system, a contact center can enable a single, consistent and...