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People With A Mind For Care Culture
In today’s consumer-driven healthcare climate, little is more important than the patient experience. Whether it’s a new or returning patient, patient access sets the tone for each encounter influencing their impression of your health system as a brand. This puts the responsibility of ensuring a positive experience and maintaining the reputation of your organization firmly on the shoulders of those on the front line; the patient access coordinators (PACs).
Envera's Patient Access Coordinators
Choosing the right person for this job is critically important. Patients interacting with patient access staff are often already stressed or frustrated. While hard skills for these roles can be acquired through effective training, the interpersonal skills needed to extend the values of care culture over the phone are more amatter of personality and attitude. Having hired and trained thousands of agents, we’ve learned to identify the common personality traits and values that ensure someone will excel as a patient access coordinator— it’s why we have such a high success rate of building and retaining the dedicated teams of PACs for our health system partners.
We deliver the right combination of people and technology to ensure a quality patient experience and enable market growth.
A fully customizable, people-first approach to better serve your patient population and maintain the reputation of your organization within the communities you serve.
About Envera Health
Envera Health provides comprehensive engagement partnerships for healthcare organizations seeking to transform the patient experience and simplify the care deliver y process. Supported by a unique CRM-driven engagement center, we other a complete suite of patient engagement solutions custom-designed to improve operational efficiency and enable steady growth.