EVERYWHERE, USA, December 23, 2020— The long-awaited vaccine for COVID-19 has been released and public demand is high. Communicating with patients about the vaccine will be a top priority in the coming year, from fielding frequently asked questions concerning eligibility to availability and scheduling appointments. Acknowledging that our health system partners are still struggling with staffing shortages and increased demands brought on by the pandemic, we have developed a program for mass vaccination clinic support.
Utilizing Envera’s engagement resources, and 24-hour call center, providers can share information with patients in real-time and manage the needs of their unique vaccine distribution plan. The program includes;
INBOUND CALL SUPPORT
Envera can provide immediate contact center resources to assist in handling the influx of calls from patients seeking vaccine information. With both general and clinical resources available we can support any type of call to better optimize your existing resources.
Through text, automated calls, or live agent, Envera can utilize its resources to quickly communicate with patients, segment populations and provide them with customized information.
Envera can serve as your scheduling engine. Whether assisting in streamlining vaccine appointment management or supporting other unique practice needs, we can help manage distribution plans across any population.
With our support, health systems can rapidly respond to the demands of their patient communities, ensuring a timely and effective rollout of the COVID-19 vaccine— to the benefit of community health. Contact us to learn more about how we can assist you with a customized, white label solution built around the unique needs of your organization and patient population.