Improve Patient Access
With the right combination of people and technology, Envera Health delivers custom engagement solutions that mirror care culture and function as an extension of your team.

Eliminate your patients barriers to accessing care
At Envera Health we know that the first point of contact can set the tone for the rest of the patient experience and in today’s competitive health market, you must make every interaction count. This is why we sought to transform healthcare through the patient access experience, offering a comprehensive engagement partnership built on the importance of a human touch— different than the traditional contact center model. We utilize an in-depth discovery process that seeks to understand internal processes, reveal areas for improvement, and assess patient access needs. Equipped with these insights, we provide you with a dedicated team of Patient Access Coordinators trained to adopt the workflows and values unique to your organization. The result is a fully customized solution designed to fit into your existing processes, improve the patient experience, and evolve with the needs of your practice and patient community— while extending care culture to the patient access experience in a way that inspires patient loyalty and retention.
Partnering with Envera Health for access support can…
- Lower no-show rates
- Improve the on-site Patient Experience by freeing your PSRs
- Offer a better Patient Experience with average satisfaction scores over 96%
- Book appointments for 28%+ of total calls handled
- Enable scalable growth through operational efficiency
- Reduce network traffic and callbacks by 11%+
Best In Class People
Our virtual national workforce, combined with a rigorous assessment process and continuous training ensures we provide our clients with the next level patient access teams.
Consultative Expertise
Our consultative approach combined with deep industry knowledge ensures allows us to provide insightful operational assessments and advanced workflow designs.
Data Driven Insights
Continuous analysis and reporting provides insights to our clients that allow them to see growth, operational improvement opportunities and measurable patient satisfaction.
Standard Features
Appointment Scheduling
Patient Registration & Insurance Verification
Routine Patient Inquiries
Appointment Reminders & Rebooking
Education, Information, and Literature Requests
Medication Refills and Pharmacy Assistance
Explore Our Resources For Improving Your Access Experience
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Work Harder, Not Smarter: Strategies for Maximizing Resources to Meet Access Challenges
Check out our latest webinar with MedStar Health as we dive into their latest success story on tackling todays access challenges.

Health System Picks Up Patient Access Experience
Meeting access needs for one growing eastern health system and its patient population, which spanned several states, had proved difficult to scale. There was a significant drop-off in quality of patient...

Care agent and satisfied patients are key to a successful healthcare experience
Article by Erinne Dyer
EVP, Growth, Envera Health
Although healthcare is the fifth largest industry in the United States, it ranks 25th and last for simplicity of experience...

Large Health Systems hang Up High Abandonment Rate
The unusually long hold times were negatively impacting patient access for this large midwestern health system. With abandonment rates of more than 20%, individual officers were experiencing a high volume of no-shows, low scheduling rates and...

It's About the People
In today's market patients are healthcare consumers, who expect the same experience from their providers that they receive in other service-oriented exchanges. Healthcare interactions that don't meet expectations for ease of use and customer service result in a decline...

7 Advantage of partnering with a healthcare engagement center
In an age of instant gratification, consumers expect more convenience, access and ease from companies they do business with. Facing long hold times, limited office hours and no appointment availability, consumers go elsewhere for their...
Interested In Learning More?
Envera Health's Patient Engagement Solutions can tackle a wide range of your pain points as it relates to patient access and patient experience. Explore other reasons why Envera Health can be the perfect partnership for you.