Setting The Tone
At Envera Health we know that the first point of contact can set the tone for the rest of the patient experience and in today’s competitive health market, you must make every interaction count. This is why we sought to transform healthcare through the patient access experience, offering a comprehensive engagement partnership built on the importance of a human touch— different than the traditional contact center model. We utilize an in-depth discovery process that seeks to understand internal processes, reveal areas for improvement, and assess patient access needs.
Staff Dedicated To Your Organization
Equipped with these insights, we provide you with a dedicated team of Patient Access Coordinators trained to adopt the workflows and values unique to your organization. The result is a fully customized solution designed to fit into your existing processes, improve the patient experience, and evolve with the needs of your practice and patient community— while extending care culture to the patient access experience in a way that inspires patient loyalty and retention.
An Envera Health Partnership...
- Lowers no-show rates
- Improves the on-site Patient Experience by freeing your PSRs
- Offers a better Patient Experience with average satisfaction scores over 96%
- Books appointments for 28%+ of total calls handled
- Enables scalable growth through operational efficiency
- Reduces network traffic and callbacks by 11%+
Patient Access Standard Features
- Appointment Scheduling
- Patient Registration & Insurance Verification
- Routine Patient Inquiries
- Appointment Reminders & Rebooking
- Education, Information, and Literature Requests
- Medication Refills and Pharmacy Assistance
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Work Harder, Not Smarter: Strategies for Maximizing Resources to Meet Access Challenges
Check out our webinar with MedStar Health as we dive into their latest success story on tackling todays access challenges.
Health System Picks Up Patient Access Experience
Meeting access needs for one growing eastern health system and its patient population, which spanned several states, had proved difficult to scale. There was a significant drop-off in quality of patient...
Care agent and satisfied patients are key to a successful healthcare experience
Article by Erinne Dyer
EVP, Growth, Envera Health
Although healthcare is the fifth largest industry in the United States, it ranks 25th and last for simplicity of experience...