At Envera Health we know that the first point of contact can set the tone for the rest of the patient experience and in today’s competitive health market, you must make every interaction count. This is why we sought to transform healthcare through the patient access experience, offering a comprehensive engagement partnership built on the importance of a human touch— different than the traditional contact center model. We utilize an in-depth discovery process that seeks to understand internal processes, reveal areas for improvement, and assess patient access needs. Equipped with these insights, we provide you with a dedicated team of Patient Access Coordinators trained to adopt the workflows and values unique to your organization. The result is a fully customized solution designed to fit into your existing processes, improve the patient experience, and evolve with the needs of your practice and patient community— while extending care culture to the patient access experience in a way that inspires patient loyalty and retention.

Partnering with Envera Health for access support can…

• Lower no-show rates
• Improve the on-site Patient Experience by freeing your PSRs
• Offer a better Patient Experience with average satisfaction scores over 96%
• Book appointments for 28%+ of total calls handled
• Enable scalable growth through operational efficiency
• Reduce network traffic and callbacks by 11%+