People + Tech
Envera supplies the right combination of people and technology to maximize operational efficiency and improve access for a superior patient experience.
Provide the seamless experience that your patients expect!
The healthcare call center is critical to all aspects of operations. When managed well, your call center can ensure continuity as a revenue generation engine and bolster patient loyalty by providing a superior patient experience. At Envera Health we understand that in today’s competitive market, it can be difficult for health systems to build an effective call center and retain the staff necessary to operate it, not to mention keep pace with the latest communication trends. That’s why we position ourselves as a
comprehensive engagement partner, different from a traditional call center model— healthcare organizations need contact center expertise, not just someone answering the phone.
We utilize an in-depth discovery process that seeks to understand internal processes, reveal areas for improvement, and assess patient access needs. Equipped with these insights, we provide you with a
dedicated team of Patient Access Coordinators trained to adopt the workflows and values unique to your organization. The result is a fully customized solution designed to fit into your existing processes, improve the patient experience, and evolve with the needs of your practice and patient community— while extending care culture to the patient access experience in a way that inspires patient loyalty and retention.
Extended hours with the option for after-hours or 24-hour service
Modern engagement technologies and telephony system
Consultative expertise offering operational assessments & workflow design
Continuous analysis and reporting providing service insights and measurable patient satisfaction
Explore Our Resources For Amplifying Call Center Services
Interested In Learning More?
Envera Health's Patient Engagement Solutions can tackle a wide range of your pain points as it relates to patient access and patient experience. Explore other reasons why Envera Health can be the perfect partnership for you.